The WebTent web site was created with...
 |
|
|
|
| |
Frequently Asked Questions
- How do I place an order?
- How long does it take to setup a new hosting or other account?
- Is my amount of disk space or data transfer going to be enough to support my web site?
- How do I publish my web site?
- Can multiple domains point to the same HTML files?
- Can multiple domains point to different pages within my web site?
- Does WebTent offer sub domains?
- Can I use my account for commercial purposes?
- Can I resell space within my own account?
- Does WebTent accept international orders?
- What payment terms are available?
- How do I manage my account?
- Does WebTent offer Virtual Private Servers?
- Does WebTent offer Co-location?
- How do I setup a mailing list?
- How do I place an order?
To register, renew or transfer a domain name, go to our Domains page. If you would like to order hosting services including web site, e-mail, virtual private server (VPS), co-location or any other services, please contact us.
[back to top of page]
- How long does it take to setup a new hosting or other account?
We strive to process your order as quickly as possible. If for any reason you believe your order is taking too long to setup, please contact technical support.
[back to top of page]
- Is my amount of disk space or data transfer going to be enough to support my web site?
If you are planning a web site that produces high bandwidth requirements, such as serving videos, etc., please contact WebTent for special pricing. Otherwise, depending on number of images or sizes of those images and an esimate of 5-50 KB for each web page you plan to publish, choose the plan that suits your needs. Our experience has shown that the amount of data transfer allocated for each of WebTent package offered will be more than sufficient for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month. Note that only 1-2% of business/commerce customers have exceeded 500 MB of data transfer per month. If you feel your web site will exceed the allowed monthly traffic or disk space, just let us know and we'll try to make special arrangements. The quota allowances are merely to avoid users from serving other web hosting clients from their WebTent space.
[back to top of page]
- How do I publish my web site?
To publish your web site pages, images or other files, you will want to use software capable of File Transfer Protocol (FTP). Please note that by contact WebTent support, we will make every effort to assist you with publishing web site files and even offer pointers to information available on the web, just ask. However, we do not support the software you use to publish your web site files, you will need to obtain that support from the manufacturer's web site. We recommend the same software that we use ourselves and have the most knowledge of it's usage. It is one of the most popular on the web, Adobe Dreamweaver.
[back to top of page]
- Can multiple domains point to the same HTML files?
Yes, these are referred to as a virtual alias and any number of domains can be pointed to the same web site home page. See your hosting plan details for the number of domains you are allowed with your hosting package and/or contact WebTent sales for adding virtual aliases.
[back to top of page]
- Can multiple domains point to different pages within my web site?
Yes, these are referred to as a server alias and any number of domains can be pointed to the different pages within the same web site. Contact WebTent sales for adding server aliases.
[back to top of page]
- Does WebTent offer sub domains?
Yes, WebTent can help you setup a sub domain such as feedback.mydomain.com. These sub domains can share space with your existing web site, but has entirely separate web site content. Contact WebTent sales for adding sub domains.
[back to top of page]
- Can I use my account for commercial purposes?
Absolutely, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of getting your word out. We also provide secure processing which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode. Contact WebTent sales for more information on our secure services or any other Internet service your company needs.
[back to top of page]
- Can I resell space within my own account?
Web sites are to be used by the primary domain owner only. Customers are not permitted to resell (or give away) web hosting services off of their web site to other parties. Web hosting services are allowing a separate, third party to host content on your web. Exceptions to this include ad banners, classified ads, and personal ads. We may grant other exceptions to this policy, but you should check to see if your intended use is acceptable. WebTent reserves the right to refuse service and/or access to it's servers to anyone. Violation of server use policy will result in immediate account suspension.
[back to top of page]
- Does WebTent accept international orders?
Yes, we are receptive to the global market. One of the great advantages of the Internet is that you needn't be local in order to have your site hosted. It is visible throughout the world to anyone connected to the Internet. If desired, we can host non-US domain name extensions.
[back to top of page]
- What payment terms are available?
Any of our hosting accounts are initially setup to be paid monthly. We accept American Express, MasterCard, and Visa cards as well as personal and business checks. Discounts may be available for those wishing to pay quarterly or annually in advance and custom rates are available for special packages. For these types of arrangements, please contact our Sales Department.
[back to top of page]
- How do I manage my account?
All WebTent hosting customers have access to their own Site Management interface. To access, just type your domain name with a slash ("/") and 'login' on the end, like www.yourdomain.com/login. From the Site Management area, designated site administrators you can manage your e-mail users, create mailing lists, review your site stats and even backup your home directory.
In addition, each of the users on your domain name is setup to have access to their own settings, including a web-based e-mail system.
[back to top of page]
- Does WebTent offer Virtual Private Servers?
Yes, we offer quality VPS accounts hosted on the very popular VMware virtualization architecture. Contact WebTent sales today and select from serveral Linux, Unix or Windows type operating systems.
[back to top of page]
- Does WebTent offer Co-location?
Yes, allow WebTent to provide you with top tier data center connections for your co-located server. Enjoy a fully redundant infrastructure with multi-homed Internet bandwidth.
[back to top of page]
- How do I setup a mailing list?
In your Site Management area, you can select Mailing Lists from the menu. These mailing lists are standard Majoromo mailing lists, see the Majordomo FAQ's for details on how to use and feel free to contact WebTent support for help. Have fun!
[back to top of page]
|
|
|
