WebTent Networking, Inc.
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  Frequently Asked Questions
 

    ACCOUNTS

  1. How do I place an order?
  2. Why can't I sign up online and have my account setup automatically?
  3. What payment terms are available?
  4. How long does it take to setup a new hosting or other account?
  5. How do I manage my account?
  6. Does WebTent accept international orders?
  7. Why do I always get a security warning when accessing my control panel or other WebTent web sites?
  8. Is my amount of disk space or data transfer going to be enough to support my web site?
  9. DESIGN

  10. How do I get my web site up and running fast?
  11. Which software can or should I use to design a custom web site?
  12. How do I promote my web site or get it to show up in search engine results?
  13. How do I add Wordpress to my site?
  14. EMAIL

  15. I can receive email, but cannot send while I am connected to a public WiFi network where outgoing SMTP port 25 is blocked. How do I send email?
  16. How do I setup a mailing list?
  17. I am receiving an email message saying my account is over quota, what should I do?
  18. WebTent scans our company email and forwards directly to our own in-house mail server, but we keep getting Unsolicited email (Spam). However, we cannot find the messages in the WebTent Mailguard non-spam cache, how do we block?
  19. How to configure your PDA or mobile phone to use Z-Push?
  20. How do I access WebTent Mailguard, my Spam and Virus Management system to see which email messages may have been blocked?
  21. I receive email from a certain sender, but when they reply to my messages, I never receive. What can cause this type of behavior?
  22. Why have I started receiving messages in my email software about SSL security certificates?
  23. HOSTING

  24. How do I publish my web site?
  25. Does WebTent offer Virtual Private Servers?
  26. Does WebTent offer Co-location?
  27. Can multiple domains point to the same HTML files?
  28. Can multiple domains point to different pages within my web site?
  29. Does WebTent offer sub domains?
  30. Can I use my account for commercial purposes?
  31. Can I resell space within my own account?
  32. How long does it take for my domain to point to my website?

  1. How do I place an order?

    To register, renew or transfer a domain name, go to our Domains page. If you would like to order hosting services including web site, e-mail, virtual private server (VPS), co-location or any other services, please contact us.

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  2. Why can't I sign up online and have my account setup automatically?

    If you need to register a new domain name, use our web site to determine availability and select 'Yes' to be contacted about other WebTent services when placing your order. While domain name registration is available on our web site, in order to start a web hosting account within our network, you must contact WebTent. For the security of all our customers, we prefer to speak directly with all new subscribers. It takes minutes to setup a new account over the phone and we get you setup quickly. We can examine all your needs for Internet services and give you all the details of each option available.

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  3. What payment terms are available?

    Any of our hosting accounts are initially setup to be paid monthly. We accept American Express, MasterCard, and Visa cards as well as personal and business checks. Discounts may be available for those wishing to pay quarterly or annually in advance and custom rates are available for special packages. For these types of arrangements, please contact our Sales Department.

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  4. How long does it take to setup a new hosting or other account?

    We strive to process your order as quickly as possible. If for any reason you believe your order is taking too long to setup, please contact technical support.

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  5. How do I manage my account?

    All WebTent hosting customers have access to their own Site Management control panel. To access, just type your domain name with a forward slash ("/") and 'login' on the end of your domain name, like www.yourdomain.com/login. If we only provide you with email services and not web site hosting services, you will need to use the URL mail.yourdomain.com/login. From the Site Management area, designated site administrators you can manage your e-mail users, create mailing lists, review your site stats and even backup your home directory.

    In addition, each of the users on your domain name is setup to have access to their own settings, including a web-based e-mail system.

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  6. Does WebTent accept international orders?

    Yes, we are receptive to the global market. One of the great advantages of the Internet is that you needn't be local in order to have your site hosted. It is visible throughout the world to anyone connected to the Internet. If desired, we can host non-US domain name extensions.

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  7. Why do I always get a security warning when accessing my control panel or other WebTent web sites?

    To avoid certificate warnings when accessing these web site, install the WebTent CA certificate into your browser certificates as a Trusted Certificate. By doing this, you are telling your web browser to trust WebTent web sites for which we have issued a secure certificate for encrypted communications. If wanted, our Certificate Revocation List and other certificates issued by our certificate authority are available in the WebTent Root Certificate Authority.

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  8. Is my amount of disk space or data transfer going to be enough to support my web site?

    If you are planning a web site that produces high bandwidth requirements, such as serving videos, etc., please contact WebTent for special pricing. Otherwise, depending on number of images or sizes of those images and an esimate of 5-50 KB for each web page you plan to publish, choose the plan that suits your needs. Our experience has shown that the amount of data transfer allocated for each of WebTent package offered will be more than sufficient for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month. Note that only 1-2% of business/commerce customers have exceeded 500 MB of data transfer per month. If you feel your web site will exceed the allowed monthly traffic or disk space, just let us know and we'll try to make special arrangements. The quota allowances are merely to avoid users from serving other web hosting clients from their WebTent space.

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  9. How do I get my web site up and running fast?

    Every WebTent shared web hosting account comes with click-to-install web application plugins to build your own web site. In your control panel, just click to install open source content management systems like the simple to use WebSite Baker, or the widely popular Joomla!

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  10. Which software can or should I use to design a custom web site?

    Adobe Dreamweaver is the benchmark for professional web design, however, it is pricey for those who want to development simple web sites. Other less expensive alternatives include CoffeeCup HTML Editoras well as their Visual Site Designer. All of those products come with free trials, so you can download and use to see if it works for you. If you are looking for a free web site design program, try the Amaya web editor.

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  11. How do I promote my web site or get it to show up in search engine results?

    If you have just registered a new domain name, it will take a while for search engines like Google to find you and list your web site. While there is no guarantee they will list your site, they are good at what they do, which is provide search results. When designing a new web site, be sure to include what is called 'META tags' in your web content, such as keywords and description of your site. For help with this and other tips, visit our Site Promotion page.

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  12. How do I add Wordpress to my site?

    After logging into your control panel, select Web Applications under Services in the left menu. Click on the Config icon next to Wordpress, enter the path you would like to use and click Install. Instructions for setup of Wordpress will be displayed after install, click to setup Wordpress. For security reasons, do not leave Wordpress installed without completing the setup process. You may enter a forward slash character to install Wordpress into your root folder making your web site primarily a Wordpress site. Make sure you backup any existing web site content before installing Wordpress. Contact support for help.

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  13. I can receive email, but cannot send while I am connected to a public WiFi network where outgoing SMTP port 25 is blocked. How do I send email?

    In today's world, many public locations with public WiFi, such as hospitals, hotels and airports, block port 25 to deter the sending of unsolicited commercial email (UCE, or spam). It is even becoming common practice for some ISP's to block port 25 for these reasons if you're not using their outgoing SMTP server, such as your own domain server. No one wants to update their outgoing SMTP address everytime they switch networks.

    When you find you cannot send email when using your own WebTent hosted domain (i.e.: mail.example.com) as your outgoing SMTP mail server on a public network, try setting your Outgoing SMTP port to 587, our submission port, but authentication is required. Make sure your email program is set to authenticate when sending email using port 587, using the same credentials your POP or IMAP connection is using to receive email.


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  14. How do I setup a mailing list?

    In your Site Management area, you can select Mailing Lists from the menu. These mailing lists are standard Majoromo mailing lists, see the Majordomo FAQ's for details on how to use and feel free to contact WebTent support for help. Have fun!

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  15. I am receiving an email message saying my account is over quota, what should I do?

    You may have received this message before you checked mail and have removed messages from the server. You can check your quota by logging in to your control panel and clicking on Usage Information and then select the Disk menu item. If you do not remember the link to your control panel or webmail, you can use our Site/User Management tool. Contact support for help with the link, if you have forgotten your user login or need to acquire more space.

    If you use WebTent webmail to manage your inbox and other folders, you should login to your webmail and remove any messages you no longer need to free space. Be sure you empty your Trash and check other folders such as your Sent folder.

    If you use POP/IMAP to connect to your mailbox, be sure your email program is not allowing the build-up of messages on our server over time filling your mailbox. When using POP, check that you do *not* have it setup to 'Leave a copy on the server'. If you connect only with your phone or other IMAP connection, be sure you are removing your messages from the server. You can use WebTent webmail to manage your mailbox online and remove messages.


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  16. WebTent scans our company email and forwards directly to our own in-house mail server, but we keep getting Unsolicited email (Spam). However, we cannot find the messages in the WebTent Mailguard non-spam cache, how do we block?

    If you're receiving Spam on your own internal network and cannot find those messages in the mail caches of WebTent Mailguard, then your network is probably being attacked directly.

    Since you should only be receiving mail from WebTent, have your IT staff block all incoming traffic on port 25 (SMTP) except traffic coming from WebTent. Contact WebTent for a list of approved networks or for more information. Be aware that blocking this port will also block remote users that use your internal mail server for sending mail. In that case, you can consider establishing a submission port for those users or subscribing to WebTent SMTP services, contact our Sales department for more information.

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  17. How to configure your PDA or mobile phone to use Z-Push?

    Mobile data synchronization is becoming increasingly important for many people, and various standards have arisen to perform this two-way copying 'over-the-air'. The most important platforms that can do wireless synchronisation are ActiveSync that is used to communicate with Exchange Server and Research-in-Motion's BlackBerry Enterprise Server (BES). Both solutions require proprietary server-side software from the vendor, therefore limiting the use of PIMs (personal information managers) to either wired synchronization or irritating 3rd-party synchronizers requiring the installation of client software on the PDA.

    This is where Open source Z-Push comes in; it is an implementation of Microsoft's ActiveSync protocol which is used 'over-the-air' for multi platform active sync devices, including Windows Mobile and active sync used on Apple's iPhone, Sony Ericsson and Nokia phones. Open source Z-Push enables any PHP-based groupware package to become fully syncable with any ActiveSync-compliant device.

    Z-Push works with all ActiveSync compatible mobile phones:
    • Windows Mobile 2003, 5 and 6
    • iPhone (with firmware 2.0 and above)
    • Nokia E and N series
    • Sony Ericsson M600, P990, W950
    • Palm Treo 700, 650, 680 and Palm Pre (with firmware 1.1 and above)
    • All ActiveSync compatible PDAs
    • Generelly all Windows Mobile 2003, 2005 and 6.0 handhelds.

    A working internet connection to your Z-Push enabled server is necessary.

    • Configure your iPhone to use a new email account
    • Select Exchange as server

    If you want to use SSL:
    • Email-Address: your email address
    • Server: your.server.com:81
    • Domain: leave empty
    • Username: your username
    • Password: your password
    • Use SSL: Enabled
    Settings for non-SSL:
    • Email-Address: your email address
    • Server: your.server.com:444
    • Domain: leave empty
    • Username: your username
    • Password: your password
    • Use SSL: Disabled

    Caveats:
    Sync of calendar and address book may or may not work, but email mostly does. I encountered some problems with being unable to delete messages from my inbox. To fix this I had to do login to that mailbox once with either RoundCube or Squirrelmail (or any IMAP client!), which created some missing folders ("Drafts". "Sent Messages", "Trash").

    Afterwards that seemed to work as well.

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  18. How do I access WebTent Mailguard, my Spam and Virus Management system to see which email messages may have been blocked?

    Visit the Account Management for this and all other important links to manage your account. Using WebTent Mailguard, you can view any suspicious messages that have been blocked, release them or report messages you have received as spam. You can also setup reminders to check Mailguard and/or send a list of messages to your inbox for review periodically.

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  19. I receive email from a certain sender, but when they reply to my messages, I never receive. What can cause this type of behavior?

    Check your signature or other email content in the message the sender is replying to. This is most like the cause since it is one thing difference between a new message versus a reply.

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  20. Why have I started receiving messages in my email software about SSL security certificates?

    From time to time, WebTent will renew the security certificates used to encrypt communication between you and our servers. If you are using your own domain name (i.e.: mail.mydomain.com) as your mail server in the settings of your email program, you will be prompted to accept the new certificate. The message may come in the form of a warning that our certificate are not trusted. There are four options to resolve the issue:
    1. Click continue or accept to trust our secure certificate, you can select to view the certificate and verify it is in the name of WebTent Networking, Inc.
    2. Disable secure communications in your email settings when sending or receiving mail. Look for SSL for Secure communications. Email, in general, is not secure unless you have verified the full route of your messages are being delivered via secure servers, this is most likely a secure service you pay for.
    3. Purchase your own secure certificate in your domain name from an Internet authority, this is the reason you are receving the warning, because the certificate is in our name and not the server you specified.
    4. Change the incoming and outgoing server settings to just webtent.net, so that the certificate matches the name of the server.
    Please contact support@webtent.com for any help related to any of the options above.

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  21. How do I publish my web site?

    To publish your web site pages, images or other files, you will want to use software capable of File Transfer Protocol (FTP). Please note that by contact WebTent support, we will make every effort to assist you with publishing web site files and even offer pointers to information available on the web, just ask. However, we do not support the software you use to publish your web site files, you will need to obtain that support from the manufacturer's web site. We recommend the same software that we use ourselves and have the most knowledge of it's usage. It is one of the most popular on the web, Adobe Dreamweaver.

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  22. Does WebTent offer Virtual Private Servers?

    Yes, we offer quality VPS accounts hosted on the very popular VMware virtualization architecture. Contact WebTent sales today and select from serveral Linux, Unix or Windows type operating systems.

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  23. Does WebTent offer Co-location?

    Yes, allow WebTent to provide you with top tier data center connections for your co-located server. Enjoy a fully redundant infrastructure with multi-homed Internet bandwidth.

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  24. Can multiple domains point to the same HTML files?

    Yes, these are referred to as a virtual alias and any number of domains can be pointed to the same web site home page. See your hosting plan details for the number of domains you are allowed with your hosting package and/or contact WebTent sales for adding virtual aliases.

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  25. Can multiple domains point to different pages within my web site?

    Yes, these are referred to as a server alias and any number of domains can be pointed to the different pages within the same web site. Contact WebTent sales for adding server aliases.

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  26. Does WebTent offer sub domains?

    Yes, WebTent can help you setup a sub domain such as feedback.mydomain.com. These sub domains can share space with your existing web site, but has entirely separate web site content. Check your control panel to see if sub domains are included in your hosting package. If not, Contact WebTent sales for adding sub domains.

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  27. Can I use my account for commercial purposes?

    Absolutely, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of getting your word out. We also provide secure processing which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode. Contact WebTent sales for more information on our secure services or any other Internet service your company needs.

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  28. Can I resell space within my own account?

    Shared web hosting accounts are to be used by the primary domain owner only. Customers are not permitted to resell (or give away) web hosting services off of their web site to other parties. Web hosting services are allowing a separate, third party to host content on your web. Exceptions to this include dedicated and virtual private server customers, ad banners, classified ads, and personal ads. We may grant other exceptions to this policy, but you should check to see if your intended use is acceptable. WebTent reserves the right to refuse service and/or access to it's servers to anyone. Violation of server use policy will result in immediate account suspension.

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  29. How long does it take for my domain to point to my website?

    Typical DNS propagation time frames are 24-48 hours for standard and most web sites. This time may increase or decrease depending on a few factors. However, if WebTent is your provider of DNS services, your propagation will take affect within one (1) hour, as fast as 30 minutes if you request a free manual push from Support, click Help Desk for support. If it takes longer than 48 hours please notify us immediately. A usual cause for prolonged propagation is your ISP cache. It may take three (3) days or more for an ISP to clear their cache. You may want to try contacting your ISP about this if you continue to experience issues.

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